Frequently Asked Questions
What types of customization do you offer for your products?
We offer customizations that include names, dates, images, and special phrases through a variety of techniques such as embroidery and printing, adapting to a variety of products such as sweaters, T-shirts, and gifts for special occasions.
How can I purchase on the website?
To purchase, simply select your favorite product, personalize it with options like names, dates, or images, complete your purchase and payment on our website, and within 2 to 5 business days, we'll design your custom order and ship it directly to your location anywhere in the country.
Can I make my purchase through WhatsApp?
Yes, for your convenience, we offer the option to make purchases directly through WhatsApp . This personalized service allows you to review, customize, and confirm your order with the help of our customer service team, all from your phone.
How long does it take to deliver products?
The turnaround time for customized products is 2 to 5 business days, excluding weekends and holidays. This period ensures the quality and attention to detail in each piece.
Do you ship nationwide?
Yes, we ship throughout Venezuela and also offer delivery service in Caracas for added convenience.
Which shipping companies do you work with?
To ensure reliable and efficient service, we partner with Domesa, MRW, and Zoom. These companies are recognized for their excellent nationwide coverage and package tracking options.
What is the cost of shipping the products?
Shipping costs are collected at the destination, meaning you'll pay the shipping cost upon receiving your product. We offer free shipping for purchases of two or more units, allowing you to get even more value when placing larger orders with us.
What payment methods do you accept?
We accept several payment methods, including Zelle, Mobile Payment, Bizum, Binance, and cash for deliveries in Caracas.
What guarantee do you offer on personalized products?
We guarantee the quality of all our products. If you receive a defective product, we will replace it with photographic proof of the defect.
Can I return or exchange a personalized product?
Due to the custom nature of our products, all sales are final except in cases of defective products.
How can I ensure my custom design will be the way I want it?
Before proceeding with the creation of your order, we will confirm all the details with you to ensure the final design meets your expectations.
Do you offer discounts for bulk purchases or special events?
Yes, we offer special discounts for bulk purchases and events such as weddings, birthdays, or corporate meetings. Contact us for more details.
How can I track my order?
Once your order is shipped, you'll receive a tracking number that will allow you to track the delivery in real time.
